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Legal Documents
Terms & Conditions
By using the Citadel Clinics website or booking any consultation or service, you agree to these Terms & Conditions. Please read them carefully.
Last Updated: January 2025
1. Scope of Application
These Terms & Conditions apply to your use of the Citadel Clinics website, appointment bookings, and the receipt of aesthetic and dermatological services provided by the clinic. Services include, but are not limited to: dermatology consultations, acne treatment, laser hair removal, laser skin resurfacing, tattoo and scar removal, chemical peels, and all other treatments and protocols offered by the clinic.
2. Services & Offers
Citadel Clinics provides consultations and treatment sessions in accordance with its approved clinical protocols. Offers published on the website or through social media channels (such as free consultations or first-session discounts) are subject to the conditions stated with each offer and may change or expire without prior notice. Service descriptions on the website are for informational purposes only and do not replace an in-person consultation to determine the appropriate plan for your individual case.
3. Booking & Appointments
Appointments can be booked through the website or via approved communication channels (such as WhatsApp or telephone). Booking confirmation is subject to the clinic's process, and attendance confirmation may be required prior to your appointment. Rescheduling or postponements are arranged by mutual agreement with the clinic based on availability. Please honour your appointment or notify the clinic in a timely manner — repeated no-shows without notice may affect future booking eligibility.
4. Payment & Cancellation
Accepted payment methods are as announced by the clinic (cash, card, bank transfer, or other). Payment is made in accordance with the clinic's instructions at the time of service, or as per package terms where applicable. In the event of appointment cancellation or no-show, the clinic's cancellation policy may apply (e.g. advance notice of 24 hours or more), and a cancellation fee may be charged as communicated at the time of booking. Rescheduling within the stated policy is not considered a cancellation.
5. Liability & Warranties
Citadel Clinics is committed to professional standards and reasonable care in delivering its services. However, treatment outcomes vary from person to person depending on the condition and adherence to aftercare instructions. The clinic does not guarantee specific results unless explicitly stated in a written agreement or contract. Website content (text, images, offers) is for informational purposes and does not constitute a substitute for direct medical consultation. If you have any special health conditions or allergies, please inform our team before any procedure.
6. Changes to Terms & Contact
Citadel Clinics reserves the right to amend these Terms & Conditions at any time. We recommend reviewing this page periodically. Continued use of the website or booking of services following any amendment constitutes acceptance of the updated version. For any enquiries regarding these terms or our services, please contact us through the details published on the website (telephone, WhatsApp, or contact form).
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