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Legal Documents
Privacy Policy
At Citadel Clinics, we are committed to protecting your personal data and handling it transparently and securely. This policy explains what we collect, how we use it, and your rights.
Last Updated: January 2025
1. Data We Collect
We may collect the following information when you browse our website, book an appointment, or receive our services: full name, mobile number, email address, date of birth (if required), and booking details (date, time, type of consultation or service). During clinic visits or when completing consultation forms, we may record information you provide about your skin or health condition relevant to your treatment (such as allergies, medications, or treatment history) in order to provide appropriate care. We only collect what is necessary to serve you and manage your appointments.
2. Purpose of Use
We use your data to manage appointments and confirm, reschedule, or follow up on bookings; to provide consultations and treatment services; and to communicate with you regarding your appointments, offers, or reminders (including SMS or WhatsApp messages if you have consented to this). We may use aggregated, anonymised data to improve our services and website experience. We only disclose information when required by law or regulation.
3. Data Retention
We retain your data for the duration of your relationship with the clinic and for as long as required thereafter to meet legal or professional obligations (such as medical or accounting records). When the data is no longer needed, we delete or archive it in accordance with our internal policies. You may request deletion or restriction of your data at any time as described in the 'Your Rights' section below, subject to any legal obligations that prevent us from deleting certain records.
4. Sharing & Disclosure
We do not sell your personal data to third parties. We may share data with service providers who assist us in operating the website, managing bookings, or communications (such as booking platforms or messaging services) under agreements that obligate them to protect your data and restrict its use. We may disclose data when legally required by a competent authority or to defend our rights in accordance with applicable law.
5. Your Rights
You have the right to access your personal data held by us, correct any inaccuracies, and request its deletion or restriction of processing where permitted by law. To exercise these rights or raise any privacy-related questions, please contact us through the details published on the website (telephone, email, or contact form). We will respond within a reasonable timeframe in accordance with our capabilities and the applicable legal framework.
6. Security & Contact
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or alteration. Data transmitted over the internet carries inherent risks; we advise against sharing sensitive information through unsecured channels. For any privacy-related enquiries or complaints, please reach us through the contact channels mentioned above. We take your concerns seriously and aim to respond clearly and promptly.
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